Help Desk firstname.lastname@example.org
Procedure for IT Help in Molecular Biology
The Department of Molecular Biology has partnered with the Office of Information Technology to better serve the IT needs of this diverse department. MOL BIO IT staff report to managers in OIT with specific responsibility and in-depth knowledge in their areas (ex. research computing, desktop support, etc.) Please do not contact our MOL BIO IT staff directly except for urgent or ongoing issues. The MOL BIO IT staff will ask you to put in a ticket so that the workflow is documented and followed-up.
For all IT requests:
IMPORTANT: REGARDLESS OF THE ENTRY POINT, IDENTIFY YOURSELF AS A MOL BIO USER. For URGENT requests, it is better to call rather than email.
1 General Computing/Hardware/Outages
2 NetIDs and passwords
3 PeopleSoft, Information Warehouse, Time Collection, LISTSERV, and other University Business
4 Telephone and mobile technology
7 Blackboard (Primary Blackboard Help Line is 8-0737)
Help Desk staff will troubleshoot your issue and provide direct support or escalate your issue to appropriate support staff as needed.
Brandon Kennedy manages the Faculty Computer Program. Brandon also manages departmental licenses for software such MacVector and Prism. However, requests for help with these programs should still go through helpdesk@.
For problems related to the MOL BIO website and lab websites:
email@example.com if the sites are not functioning correctly. Please include the URL of the website that is experiencing an issue or requires an update.
firstname.lastname@example.org if you would like to update content on the MOL BIO website
email@example.com if you have a question about Open Scholar. Labs are responsible for maintaining their own websites.
- Desktop Support Services: Brandon Kennedy, Jeffrey Rife
- Research Computing: Matthew Cahn
- Web Development Services: firstname.lastname@example.org