Procedure for IT Help in Molecular BiologyThe Department of Molecular Biology has partnered with the Office of Information Technology (OIT) to better serve the IT needs of this diverse department. MolBio IT staff report to managers in OIT with specific responsibility and in-depth knowledge in their areas (ex. research computing, desktop support, etc.) PLEASE DO NOT contact our MolBio IT staff directly except for urgent or ongoing issues. The MolBio IT staff will ask you to put in a ticket so that the workflow is documented and followed-up. For all IT requests:Email[email protected]Chat onlinewww.princeton.edu/soc/chatCall 8-HELP (8-4357) IMPORTANT: Regardless of the entry point, identify yourself as a MolBio user. For URGENT requests, it is better to call rather than email.Help Desk staff will troubleshoot your issue and provide direct support or escalate your issue to appropriate support staff as needed.Tyler Armstrong manages the Faculty Computer Program. Software licensing requests should go through [email protected]. For problems related to the MolBio website and lab websites:Contact Todd Reichart, [email protected] for issues and content updates on this MolBio website, molbio.princeton.eduContact [email protected] if sites are not functioning as expected. Please include the URL of the website/webpage together with a detailed description of the problem.Contact [email protected] if you have a question about Open Scholar. Labs are responsible for maintaining their own websites. Desktop Support Services: Tyler ArmstrongResearch Computing: Matthew CahnWeb Development Services: [email protected]
