Core Facilities
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Other Facilities

Computing

computer

New Procedure for IT Help in Molecular Biology
Starting 5/18/2015

The Department of Molecular Biology has partnered with the Office of Information Technology to better serve the needs of this diverse department. Starting in May 2015, the MOL BIO IT staff are reporting to managers in OIT with specific responsibility and in-depth knowledge in their areas (ex. web design, desktop support, ...). In order for the OIT managers to have a sense of the needs and the workload in our department, and for us to fully utilize the capabilities that OIT can bring to MOL BIO, it is important for all new requests to go through one of the following channels. Please do not contact our MOL BIO IT staff directly except for urgent or ongoing issues.  The MOL BIO IT staff will be instructed to ask you to go through one of these channels.
 

For all IT requests:

Email helpdesk@princeton.edu
Chat online www.princeton.edu/soc/chat
Call   8-HELP (8-4357)                 


IMPORTANT: REGARDLESS OF THE ENTRY POINT, IDENTIFY YOURSELF AS A MOL BIO USER. For URGENT requests, it is better to call rather than email.

Then press:

  1   General Computing/Hardware/Outages

  2   NetIDs and passwords

  3   PeopleSoft, Information Warehouse, Time Collection, LISTSERV, and other University Business
       Applications

  4   Telephone and mobile technology

  7   Blackboard (Primary Blackboard Help Line is 8-0737)

Help Desk staff will troubleshoot your issue and provide direct support or escalate your issue to appropriate support staff as needed.

Brandon Kennedy will manage the Faculty Computer Program.  Brandon will also manage departmental licenses for software such MacVector and Prism. However, requests for help with these programs should still go through helpdesk@.
 

For requests related to the MOL BIO website, lab websites, or social media:

helpdesk@princeton.edu

Please include the URL of the website that is experiencing an issue or requires an update. For social media update requests, please include the URL of the related website and not Facebook, Twitter, etc. For example, for the MOL BIO Twitter feed, reference (molbio.princeton.edu) in the request. Most of these requests will be routed to Maritza Cruz, or in cases where she is away, to another web services staff member.

support services

Brandon Kennedy
Brandon Kennedy
Technical Support Specialist
Support Services, OIT
Guyot Hall, 9-B
(609) 258-4053
 
Jeffrey Rife
Jeffrey Rife
Technical Support Specialist
Support Services, OIT
Guyot Hall, 9-B
(609) 258-4258
 

research computing

 WEB development services

Matthew Cahn Matthew Cahn
Linux Administrator
Research Computing, OIT
Guyot Hall, B-3
(609) 258-5404 
Maritza Cruz

Maritza Cruz
Web Designer/Developer
Academic Technology Services
WDS, OIT
693 Alexander Road
(609) 258-5882

Contact Us

Lewis Thomas Laboratory at Princeton University

119 Lewis Thomas Laboratory
Washington Road, Princeton, NJ  08544-1014

Need help? Contact us

Fax: (609) 258-3980
Website:  molbio.princeton.edu