Help Desk firstname.lastname@example.org
New Procedure for IT Help in Molecular Biology
The Department of Molecular Biology has partnered with the Office of Information Technology to better serve the needs of this diverse department. Starting in May 2015, the MOL BIO IT staff are reporting to managers in OIT with specific responsibility and in-depth knowledge in their areas (ex. web design, desktop support, ...). In order for the OIT managers to have a sense of the needs and the workload in our department, and for us to fully utilize the capabilities that OIT can bring to MOL BIO, it is important for all new requests to go through one of the following channels. Please do not contact our MOL BIO IT staff directly except for urgent or ongoing issues. The MOL BIO IT staff will be instructed to ask you to go through one of these channels.
For all IT requests:
IMPORTANT: REGARDLESS OF THE ENTRY POINT, IDENTIFY YOURSELF AS A MOL BIO USER. For URGENT requests, it is better to call rather than email.
1 General Computing/Hardware/Outages
2 NetIDs and passwords
3 PeopleSoft, Information Warehouse, Time Collection, LISTSERV, and other University Business
4 Telephone and mobile technology
7 Blackboard (Primary Blackboard Help Line is 8-0737)
Help Desk staff will troubleshoot your issue and provide direct support or escalate your issue to appropriate support staff as needed.
Brandon Kennedy will manage the Faculty Computer Program. Brandon will also manage departmental licenses for software such MacVector and Prism. However, requests for help with these programs should still go through helpdesk@.
For requests related to the MOL BIO website, lab websites, or social media:
Please include the URL of the website that is experiencing an issue or requires an update. For social media update requests, please include the URL of the related website and not Facebook, Twitter, etc. For example, for the MOL BIO Twitter feed, reference (molbio.princeton.edu) in the request. Most of these requests will be routed to Maritza Cruz, or in cases where she is away, to another web services staff member.